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FAQ’s & Helpful Videos

What is Virtual Babysitters Club (VBC)?

VBC is an online virtual platform that connects families with professional performers to keep kids ages 3-12 engaged in live and interactive virtual activities. 

How is Virtual Babysitters Club (VBC) different?

Virtual Babysitters Club (VBC) has invented a much-needed and new form of interactive child entertainment. We offer what you need: healthy and engaging kid-centered entertainment to give you worry-free time to get things done. Our programs are specifically designed to provide engaging entertainment and creative learning opportunities for different age groups. Parents can rest easy with this healthier alternative to mind-numbing, passive video games, movies, and TV. VBC connects parents-at-home with top-tier performers who come right to your screen to entertain your child. From one-on-one sessions to small group sessions VBC can offer you a variety of options for virtual “sitting”. A dash of world-class entertainment is always guaranteed! 

How do I know my child is safe?

Virtual Babysitters Club provides trustworthy comfort for busy working parents. Parents can monitor their child during the session via mobile device. Safety is of the utmost importance, so please remember, that although virtual babysitting is a fantastic opportunity to engage children during these times, no virtual sitter can be 100% responsible for them remotely through a screen.

What safety measures has VBC taken in selecting performers who will be interacting with my child?

Virtual Babysitters Club’s (VBC) top priority is the safety of our participants. We have vetted every one of our performers personally. Not only must all VBC performers complete the onboarding process by our staff, but they must pass a background check by our partnered company Selection (www.Selection.com.) This way we can ensure that all our Virtual Babysitters Club performers are of the best quality possible. 

How can I book a session?

Check out the “Daily Calendar Availability” section of our website. From there, you can utilize our filter to select your desired VBC session.

What happens after I book a session?

After booking is complete, you should receive a confirmation email with your URL to join your session. *If you do not receive an email, please check your spam folder, or email us at clientservices@virtualbabysittersclub.com. 

You will receive a 24-hour and 1-hour reminder email that includes your session URL. Once it is time for your session, click the URL link in your confirmation or reminder email. You will be directed to a Zoom waiting room where a VBC performer will let you in after confirming registration. To reduce technical delays, make sure you have the most current version of Zoom and turn on audio and video prior to your session. 

How do I enter a coupon code when booking?

During the checkout process, you will see a displayed button labeled “Click here to redeem coupon code.” Upon clicking, a blank field will appear, allowing you to enter your coupon code. After inputting the code, simply click “apply” to have the coupon applied to your booking. Should you have any inquiries, please feel free to utilize our chat feature to engage with a live representative, or alternatively, you may reach us via email at clientservices@virtualbabysittersclub.com.

What if I have multiple kids joining on one screen?

At VBC, we prioritize delivering an exceptional experience for each child by keeping our class sizes small. To ensure optimal engagement, we limit the number of participants to a maximum of 5 per session. If you have multiple children joining together on a single screen, kindly register each child for the session by selecting the appropriate quantity in the booking process. For any inquiries or assistance, our team is here to help. Please don’t hesitate to reach out to us at clientservices@virtualbabysittersclub.com.

What is VBC’s Cancellation/ Rescheduling policy?

Refunds will only be issued for sessions that are rescheduled or canceled at least 12 hours before the session’s start time for our performers to have enough time to reschedule the hour that was reserved.

How can I set up an account with VBC to see my upcoming sessions?

To create an account with VBC, the process begins once a session has been successfully booked. After completing the booking for a VBC session, a confirmation page will be displayed on your screen. At the bottom of this page, you will find a “Register for an Account” button. Simply click on it and follow the provided steps to create your account. Registered accounts offer various benefits such as viewing upcoming and past sessions, rescheduling or canceling upcoming sessions, pre-filled forms for streamlined checkout, and the option to save a credit card for faster transactions. For any inquiries or assistance, please do not hesitate to contact us at clientservices@virtualbabysittersclub.com.

How can I reset my password for my VBC account?

Reset the password for your VBC account by visiting the following link: https://acuityscheduling.com/forgotpass.php

Why is the scheduling filter not working for me?

Our scheduling filter, located on our Daily Calendar Availability, page works best on the following browsers: Google Chrome, Edge, Firefox, or Safari. If you are having issues with the filter, try switching to one of the browsers listed above. If you continue to experience problems, please feel free to utilize our chat feature to engage with a live representative, or alternatively, you may reach us via email at clientservices@virtualbabysittersclub.com.

How do I apply as a performer for VBC?

If you are a performer and would like to list your session on VBC, Click here to fill out our application. 

Booking a Session with VBC

Entering a coupon code during booking

Setting Up An Account with VBC

Rescheduling/Canceling Your VBC Appointment

Apply to be a performer with VBC